Delivery
All SHĀNTIMA pieces are custom-made at our studio in South of Israel. We are a small team, so please allow 10 business days for your order to be ready and shipped to you.
All orders are shipped by National Registered Post with a tracking number or by DHL Express Post, depending on your choice during checkout.
According to your location, the shipping time may vary (if shipped by Registered Post):
– Israel: 5-7 biz days. Courier Post – 1-3 biz days.
– USA & Canada: 7-10 biz days. DHL Express Post – 2-3 biz days.
– New Zealand, Australia: 20-30 biz days. DHL Express Post – 5-7 biz days.
– Europe: 7-14 biz days. DHL Express Post – 1-2 biz days.
– Russia: 7-14 biz days
Please note that all items being imported from abroad may be subject to customs inspection as well as to the payment of duty. Specific customs rules may apply according to your country. When in doubt, please check with your local customs authority.
Returns
To return or exchange an item, email us at sales@shantima.com within seven days after receiving your order. Items purchased on sale can be exchanged only.
We believe that the quality of our brand extends far beyond just clothing to our core values and to every interaction we have with the customers. Customer loyalty is our ultimate goal. If you are unhappy with your purchase, we encourage you to reach out via email and let us know – your satisfaction is of key importance to us! We want to make every stage of your cooperation with us a joy.
Track Your Order
To track your order please go to Track Your Order page, enter your Order ID and press the “Track” button. The Order ID is mentioned in the confirmation letter you should have received after completing the order and payment.