Delivery

At Shantima, every piece is custom-made in our studio located in the south of Israel. With a small, dedicated team crafting each order with care, we ask for your patience, as it may take up to 10 business days for your items to be ready before dispatch.

Complimentary Shipping
Every order includes free FedEx Courier delivery.
Your piece will arrive safely, with tracking provided once dispatched.

Express Delivery
If you need your order sooner, you may choose FedEx Express at checkout for an additional fee.

Orders of two or more pieces are automatically upgraded to FedEx Express – free of charge.

Estimated Delivery Times: Shipping times vary based on location and shipping method:

  • Israel: Courier Post: 2-3 business days
  • USA & Canada: FedEx Express: 2-4 business days | FedEx Courier: 7-10 business days
  • New Zealand & Australia: FedEx Express: 4-6 business days | FedEx Courier: 7-14 business days
  • Europe: FedEx Express: 1-3 business days | FedEx Courier: 5-10 business days

Please note that delivery times are estimates and may vary due to customs procedures or local carrier conditions.

Customs & Import Taxes
International orders may be subject to customs duties or import taxes imposed by your country. These charges are the responsibility of the recipient. We recommend checking with your local customs authority for more details if you’re unsure about specific rules.

Please ensure your shipping address is correct at checkout. If a parcel is returned due to incorrect address details, re-shipment costs may apply.

Returns, Exchanges & Cancellations

Your satisfaction matters deeply to us.
Each Shantima piece is created with care — and we are here to support you at every step.

Order Cancellation

You may cancel your order:

Within 24 hours of purchase
Cancellation is free of charge.

After 24 hours

As we begin preparing your garment shortly after receiving your order:

• Made-to-measure / custom pieces
→ 20% cancellation fee applies

• Standard-size (non-custom) pieces
→ If the order has not yet shipped — cancellation is free
→ If the order has already shipped — the shipping cost will be deducted from your refund

Returns & Exchanges

If your order has arrived and you wish to return or exchange it, we are here to assist.

Return Request
Please email us at sales@shantima.com within 7 days of receiving your order.

Eligibility
We accept returns of:

  •  Standard-size garments
  • Made-to-measure / custom garments
  • Gift cards (see Terms & Conditions)

Items must be:

  • Unworn
  • Unwashed
  • In original condition

Items purchased on sale are eligible for exchange only.

Return Shipping
The cost of return shipping is the responsibility of the customer.

Refunds

Once your returned item is received and inspected, refunds are issued to the original payment method.

Made-to-measure / custom garments:
→ Refund minus 20% fee
→ Minus original shipping cost


Standard-size garments:
→ Full refund
→ Minus original shipping cost

If your order included complimentary shipping, the actual shipping cost paid by Shantima will be deducted from the refund.

If something did not meet your expectations, please reach out.
We value thoughtful communication and will always do our best to find a fair and respectful solution.

Track Your Order

Keeping track of your order is easy. Visit our Track Your Order page, enter your Order ID, and press the “Track” button. You can find your Order ID in the confirmation email sent after completing your order and payment.

At Shantima, we aim to make every stage of your experience smooth and transparent.
If you have any questions, please contact us at sales@shantima.com.