Privacy Policy

We collect only the information that is truly needed to run our business and provide our Services to you.

2.1 Information You Share With Us

You may share personal information with us when you:

• place an order,
• contact us via email or contact forms,
• subscribe to our newsletter,
• send measurements for custom-made garments,
• interact with us on social media.

This may include:

• First and last name
• Email address
• Phone number
• Shipping and billing address
• Country and city
• Order details and purchase history
• Measurements and customization notes
• Any other information you choose to share in your messages

You are always responsible for making sure the information you provide is accurate and up to date.

2.2 Custom Orders and Measurements

For made-to-measure and customized items, we may collect:

• body measurements,
• fit preferences,
• design and customization details.

This information is used only to create your custom garment.
It is never used for marketing and is not shared with unrelated third parties.
Your data is stored securely and deleted once it is no longer needed for production, legal, or warranty purposes.

2.3 Information Collected Automatically

When you visit our website, some technical information is collected automatically, such as:

• IP address
• Browser type and version
• Device type and operating system
• Language settings
• Referring URLs
• Pages you visit and actions you take
• Date and time of access

This information helps us:

• keep the website secure and stable,
• understand how visitors use the site,
• improve performance and user experience,
• prevent fraud and misuse.

2.4 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• make sure the website works properly (shopping cart, login),
• remember your preferences,
• analyze traffic,
• support advertising and remarketing.

When you first visit our website, you will see a cookie banner where you can accept, reject, or manage cookies.
You can also control cookies at any time through your browser settings.

2.5 Payment Information

All payments are handled through secure third-party payment providers (such as PayPal and credit-card gateways).

Shantima does not store full credit card numbers or sensitive payment details on its own servers.
All payment data is processed directly by the payment providers under their own security standards.

3. LEGAL BASES FOR PROCESSING

We process personal data only when the law allows us to do so, based on:

• your consent,
• the performance of a contract (for example, to fulfill your order),
• our legal obligations (tax, accounting, consumer laws),
• our legitimate business interests (security, analytics, improving our services).

4. PURPOSES OF DATA USE

We use your personal data to:

• process and ship your orders
• communicate with you and provide support
• handle returns and warranty matters
• send service-related emails
• send marketing and newsletters (only with your consent)
• analyze website performance
• run advertising and remarketing campaigns
• detect and prevent fraud
• comply with legal requirements and resolve disputes

5. WHO DO WE SHARE YOUR DATA WITH?

We do not sell, rent, or trade your personal data.

We share your information only with trusted third parties who help us run our business:

• Website & Hosting Providers

To host and maintain our website and databases.

• E-commerce & Order Management Systems

To manage orders, customer accounts, and transactions
(WooCommerce or similar platforms, Morning – green invoice).

•  Payment Processors

To securely process payments
(PayPal and credit card gateways).
We do not store full credit card numbers.

1. Shipping & Logistics Partners

To deliver your orders and provide tracking information
(national postal services Israel Post and Bazak, and international courier companies FedEx, DHL).

•  Email & Communication Services

To send order confirmations, service messages, and newsletters.
(Gmail, Outlook Office, MailChimp)

• Analytics & Advertising Providers

To understand website traffic and show relevant advertisements
(Google Analytics, Google Ads, Meta/Facebook Ads).

All these partners are required to:

• use your data only for the agreed purposes,
• keep it confidential,
• apply appropriate security measures.

We may also disclose personal data if required by:

• law or regulation,
• a court order or legal process,
• a governmental authority (in Israel or abroad),
• or to protect our legal rights.

6. INTERNATIONAL DATA TRANSFERS

Because we work internationally and ship worldwide, your data may be processed in Israel, the EU, the UK, the USA, and other countries.
Whenever data is transferred internationally, we apply appropriate safeguards to protect it in line with applicable laws.

7. DATA RETENTION

We keep personal data only for as long as it is truly needed for:

• order fulfillment,
• legal and tax obligations,
• dispute resolution.

Typical periods:

• Order and invoice data: 7 years
• Customer support correspondence: until the matter is resolved
• Marketing data: until you unsubscribe

After that, your data is securely deleted or anonymized.

8. YOUR RIGHTS

You always remain in control of your personal data. You have the right to:

• access your data,
• correct inaccurate data,
• request deletion,
• restrict processing,
• withdraw consent,
• object to marketing,
• request data portability (where applicable).

We respond to verified requests within 30 days.

Requests can be sent to:
? hi@shantima.com

You also have the right to contact your local data-protection authority.

9. AUTOMATED DECISION-MAKING & PROFILING

We do not use automated decision-making or profiling that has legal or significant effects on you.

10. EMAILS, NEWSLETTERS & MARKETING

We send marketing emails only with your clear consent.

You can unsubscribe at any time by clicking the “unsubscribe” link in any of our emails or by writing to us at hi@shantima.com — we will always respect your choice.
Even if you unsubscribe from marketing messages, we may still send you important service-related emails, such as order confirmations, shipping updates, or essential account notices, so that everything connected to your order works smoothly.

11. SOCIAL MEDIA INTERACTION

If you choose to interact with us through social media (Instagram, Facebook, Pinterest, etc.), your activity is governed by the privacy policies of those platforms.
We do not control how social networks collect or use your data.

12. DATA SECURITY

We use strong technical and organizational measures to protect your data, including:

• HTTPS encryption
• limited access to personal data
• secure passwords
• regular system updates
• backups and monitoring

Even so, no online system can be guaranteed 100% secure.

13. DATA BREACH PROCEDURES

If a data breach ever occurs that may affect your rights or freedoms, we will notify:

• the relevant supervisory authority, and
• affected users,
  without unnecessary delay, as required by law.

14. SENSITIVE PERSONAL DATA

We do not intentionally collect sensitive personal data such as health, biometric, political, or religious information.
If such information is ever provided voluntarily, it will be used only when strictly necessary and in accordance with the law.

15. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 16.
We do not knowingly collect personal data from minors.

16. DO-NOT-TRACK SIGNALS

At this time, we do not respond to Do-Not-Track browser signals because there is no uniform technical standard in place.

17. BUSINESS CONTINUITY & TRANSFER

If our business is ever merged, sold, or reorganized, personal data may be transferred as part of that process under strict confidentiality and legal safeguards.

18. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
The updated version will always be published here with a new “Last updated” date.

19. GOVERNING LAW

This Privacy Policy is governed by the laws of the State of Israel.

20. CONTACT US

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, you are always welcome to contact us:

Shantima
Business Address: 45 Sara ve Aharon Aharonson, Beer Sheva, Israel
Phone: +972507001075
Email: hi@shantima.com
Website: www.shantima.com